Frequently Asked Questions

Upon arriving to your appointment, your massage therapist (or front desk staff) may have you fill out some paperwork if you haven't already. This paperwork usually will consist of an intake form and personal health history. It is recommended for your initial appointment, that you plan to arrive 10-15 minutes prior to your scheduled appointment to provide you with sufficient time to fill out the necessary documents.  

Once completed, your RMT will review your health history with you to ensure that there are no contraindications for receiving massage therapy and identify any areas of concern which may require treatment modifications. It also provides your RMT with a basis to create your treatment plan.

Your RMT may also perform a variety of assessments to get a better understanding of your current complaint or condition. These assessments may consist of a postural assessment, palpatory assessment, orthopaedic manual testing or range of motion assessment.

Prior to performing any assessments or treatment, your RMT must obtain your informed consent. Informed consent is a process that provides the client with the ability to make decisions about their health care.

During your initial appointment, you can expect your RMT to explain the following:

- Summary of Treatment to be Received

- Explanation of Purpose of Treatment

- Risks and Benefits of Treatment

- Alternative Options for Treatment

- Likely Consequences of Not Receiving Treatment  

After a discussion with your RMT, you should feel confident and comfortable with the proposed treatment plan and empowered to ask any questions you may have about the treatment.

After your RMT completes the review of your health history, assessment and receives your consent for treatment, they will exit the treatment room to provide you with privacy to undress and prepare for treatment. Your RMT will also inform you of how to position yourself on the massage table. Your RMT will knock and await your approval to re-enter the treatment room and proceed with the massage therapy treatment.  

Your RMT will also communicate with you throughout the treatment to verify your comfort levels with the pressure being applied, if you are experiencing any pain or other related symptoms. If you would prefer your RMT to apply more or less pressure, just let them know and they will adjust accordingly.

Upon commencement of the treatment, your RMT will inform you that the treatment is now complete and ask you to take your time getting off the table and get dressed once they leave the room. After dressing, your RMT may recommend additional sessions, stretches, or exercises to maximize the benefit of the treatment. Your RMT will also ask for feedback on the treatment and how you are feeling. Depending on your response, your RMT may make further suggestions.

During the treatment plan, your RMT will provide you with their recommendations for undressing based on the techniques that will be used and areas to be treated, however, it is your right as a client of a Registered Massage Therapist to decide how much clothing to remove. Your RMT will be able to treat you fully clothed if that is how you feel most comfortable. 

The level of undress during treatment is always up to you.  Any areas that are not being currently treated will remain covered at all times during the massage therapy treatment. Sensitive areas such as the gluteal cleft and genital area must always be properly protected from exposure without exception. 

Only at the client’s request, may the RMT uncover areas of the client’s body that is not actively being assessed and/or treated for the client’s comfort (such as for temperature regulation).

Yes, Direct Billing is available for most insurers at both Grand Core Physiotherapy and Elixir Beauty.

Leilani Integrative Healthcare offers Massage Therapy Treatments for the following durations:

- 30 Minutes

- 45 Minutes

- 60 Minutes

- 90 Minutes

Please note that the appointment duration includes the following: 

- Intake/Health History Interview

- Applicable Assessments

- Time for Undressing, Getting On/Off Table

- "Hands On" Massage Therapy Treatment

- Any Post-Massage Therapy Exercises or Home Care Suggestions

New Clients are recommended to book either a 60 or 90-minute appointment to allow adequate time for both the initial assessment/intake interview and massage therapy treatment.

Leilani Integrative Healthcare recommends for all clients to follow this basic guideline when selecting on the duration of treatment:

30-Minutes:

- Specific Work on 1-2 Areas

- Relaxation of either Upper Body or Lower Body

- Facial or Scalp Massage Treatments

- Cupping Therapy Treatments

- Infant/Paediatric Massage Therapy 

45-Minutes:

- Specific Work on 2-3 Areas

- Neck, Upper Back and Shoulder Specific Treatments

- TMJ Treatments

- Upper Body or Lower Body Specific Treatments/Relaxation Treatments

- Infant/Paediatric Massage Therapy

- Pregnancy Massage

60-Minutes:

- Specific Work on 4-5 Areas

- Full Body Relaxation or Specific Treatments

- Hot Stone Massage Treatments

- Pregnancy Massage

- Initial Appointment

90-Minutes:

- Specific Work on 4-5+ Areas

- Full Body Relaxation or Specific Treatments

- Hot Stone Massage Treatments

- Initial Appointment

No. Massage Therapy is not covered under OHIP, regardless of whether or not the treatments are required by a physician.

Yes. MVA Clients may book at Grand Core Physiotherapy for Massage Therapy treatments covered under their Auto Insurance Providers. Please contact Grand Core Physiotherapy for more information and to book at 289-932-1115.

Leilani Integrative Healthcare does not offer MVA Insurance Claim Treatments at Elixir Beauty + Mixology at this time.

Massage Therapy is not meant to be painful, however clients may experience some discomfort and pressure. It is essential that clients communicate with their RMT throughout the duration of their Massage Therapy treatment to verify their comfort levels with the pressure being applied and if they are experiencing any pain or other related symptoms. 

It is normal to experience delayed onset muscle soreness following a Massage Therapy treatment, and may experience this within 24-48 hours following the treatment. This soreness may feel similar to a "workout soreness". Any severe pain or worsening of symptoms should be reported to your RMT immediately.

Yes! Your RMT will be able to accommodate any positioning difficulties you may have, and offer alternatives such as side-lying, seated massage or placement of bolsters/cushions.

DO'S:

• Plan to arrive 5-10 minutes early to your scheduled appointment (for New Clients we suggest arriving 15 minutes early to fill in any necessary paperwork)
• Practice good personal hygiene
• Cover any open wounds or sores
• Wear comfortable clothes to your appointment which allow for full range of motion, as your RMT may perform assessments or stretches with you off the table

DONT'S:

• Avoid eating a large meal immediately prior to your appointment
• Avoid consumption of alcohol and caffeine
• Avoid applying any lotions, oils, topical medications, patches or cooling gels (ex. IcyHot or Biofreeze).
• Don't take prescription pain medications or OTC pain medications, as this may alter your pain perception during the treatment leading to over-treatment of a muscle, bruising or injury.
• Do not worry about your body hair or be body conscious- Your physical appearance is not important to reach your treatment goals. We treat bodies of all sizes, colours and conditions. Massage Therapy is Therapy, the time spent in your RMT's clinic is about your health and well-being, not your appearance or hair growth.